ECVV.MA guarantees free returns and replacements service if you are not 100% satisfied with our products. Kindly return the purchase for a refund up to seven (7) days from the date of the order delivered. If you have any problem with the item please feel free to contact us immediately at +971 4 570 9887.

Returns Process.

Please contact us if you want to return an item. Return without prior discussion and authorization will not be accepted.

When returning a product, please do the following:

  • Please email ma@ECVV.com. we will keep you updated by email.
  • Please put a form inside your returned package with: the reason for return, the purchase date, the original invoice number, and the item number for the product.
  • Proof of purchase from ECVV.MA is required for all returns.
  • Ship the package to the designated address, the address will be provided by email after your return application is submitted.
  • Please prepay shipping – ECVV.MA does not accept Cash on Delivery (C.O.D.s).

Request For The Returned Items.

  • Items received unused (without the smell of perfume), unwashed, not in damaged or worn condition (only when the items are defective or damaged upon receipt).
  • Items received in original packaging and would not make any influence for second-sale.

Non-returnable items.

  • Custom items or designated sourced products
  • Emergency response items
  • Items Marked "Non-cancellable: and/or "Non-Returnable"
  • Product is slightly used or altered
  • Product is damaged due to misuse/overuse

Return and Refund Process

Once your return is received and inspected by the fulfillment centers (usually within 3-5 working days of receipt), your refund will be processed and a credit will be automatically applied to your original method of payment within 15 working days.

ECVV Cancellation Instructions. 

Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please feel free to contact us immediately at our Support Center: +971 4 570 9887 and we will do everything we can to accommodate your request.

Replacements

You can replace an item if your replacement meets certain criteria.

  • Shipped to a delivery address within United Arab Emirates
  • Shipped and sold by ECVV.MA
  • Not an Add-On item
  • Not marked as a gift
  • Wasn't purchased with a promotion (except for free shipping promotions).

Note: In most cases, you are required to return the original item received for a Replacement. You'll need to return the original item with the guide of ECVV.MA Support Center to avoid being charged for both the original and replaced items.